What Training and Support Do Franchise Owners Receive with Legato Living?
Intro:
Strong outcomes start with strong onboarding. Legato Living’s training and support model is built to help owners launch confidently, maintain quality, and scale responsibly—without reinventing the wheel.
Pre‑Opening Guidance (From Idea to Licensed Operation)
Territory & Feasibility: Market analysis, territory planning, and goal setting.
Licensing Roadmap: Checklists and templates aligned to state requirements.
Home Setup Standards: Environment, safety features, and dementia‑friendly design guidelines.
Vendor & Purchasing Support: Recommended partners, negotiated pricing where available.
Initial Training: Foundations in residential memory care, team structure, compliance, and owner role clarity.
Operations Training (Run the Day‑to‑Day with Confidence)
Care Protocols: Dementia‑informed communication, ADL support, medication management workflows (per state scope), incident reporting.
Staffing Systems: Role definitions, recruiting funnels, onboarding checklists, training modules, and scheduling templates.
Quality Assurance: Audits, mock surveys, and corrective‑action plans to maintain compliance and consistency.
Family Experience: Inquiry handling, tours, assessments, move‑ins, and family communication cadence.
Marketing & Sales Enablement (Fill and Sustain Occupancy)
Brand & Messaging: Value proposition, local PR, and community outreach.
Digital Marketing: Website guidance, local SEO, paid media frameworks, and lead‑nurture email sequences.
Referral Development: Playbooks for building relationships with hospitals, physicians, case managers, and senior services.
KPIs & Dashboards: Track inquiries, tours, conversions, length of stay, staff turnover, and margin drivers.
Ongoing Coaching & Field Support
Performance Reviews: Regular check‑ins to assess occupancy, staffing, and resident outcomes.
Continuing Education: Updates on best practices and regulatory changes.
Owner Community: Peer learning, forums, and multi‑unit scaling strategies.
Technology Support: Recommended tools for scheduling, EHR/records, and reporting.
Disclosure: Training and support elements may vary by state and over time. Always review the FDD for current details and any performance representations.
What This Means for New Owners
You don’t have to be a clinician to succeed. With structured training, comprehensive manuals, and hands‑on support, you’ll focus on leadership, culture, and community relationships—while your teams deliver high‑quality care.
See the full training roadmap and timeline. Get your free Franchise Guide
